Starter
Single use case, lighter orchestration. The right place to prove the model before expanding.
Talk to us →Platform tiers
Four tiers. One managed service.
Every tier includes the core Sophie platform — voice + actions, governed workflows, and the Insights Centre. What changes is the depth of orchestration, breadth of integrations, and level of optimisation capability. Taidotech operates all of it.
Growth
Multiple workflows, full integrations, and the complete Insights Centre. The recommended tier for most production deployments.
Talk to us →Pro
Simulation, A/B testing, and AI-assisted recommendations. For teams scaling across multiple use cases who want evidence-based optimisation.
Talk to us →Enterprise
Dedicated deployment, custom SLA, and the highest level of governance and compliance control. For the most demanding regulatory environments.
Talk to us →Feature comparison
| Feature | Starter | Growth | Pro | Enterprise |
|---|---|---|---|---|
| Voice + channels | ||||
| Inbound AI voice, 24/7 | ✓ | ✓ | ✓ | ✓ |
| Outbound calling | — | ✓ | ✓ | ✓ |
| Concurrent workflows | Single | Multiple | Multiple | Unlimited |
| Identification and triage | ||||
| Caller identification (phone number match) | ✓ | ✓ | ✓ | ✓ |
| Secondary verification methods | — | ✓ | ✓ | ✓ |
| Deterministic urgency triage | Basic | ✓ | ✓ | ✓ |
| SIRS-aware escalation | — | ✓ | ✓ | ✓ |
| Integrations | ||||
| AlayaCare (read) | — | ✓ | ✓ | ✓ |
| Microsoft Teams, SharePoint, Excel | Alerts only | ✓ | ✓ | ✓ |
| Dynamics 365, Graph, Power Automate | — | ✓ | ✓ | ✓ |
| Custom API integrations | — | ✓ | ✓ | ✓ |
| Custom enterprise system development | — | — | — | ✓ |
| Insights Centre | ||||
| Operations dashboard | ✓ | ✓ | ✓ | ✓ |
| Conversation review (transcript + audio) | ✓ | ✓ | ✓ | ✓ |
| Caller journey analytics | — | ✓ | ✓ | ✓ |
| Advanced analytics and benchmarking | — | — | ✓ | ✓ |
| Scheduled reporting (Excel / SharePoint) | — | ✓ | ✓ | ✓ |
| Optimisation and testing | ||||
| Governed optimisation reviews | — | ✓ | ✓ | ✓ |
| Simulation lab | — | — | ✓ | ✓ |
| A/B testing | — | — | ✓ | ✓ |
| What-if analysis | — | — | ✓ | ✓ |
| AI-assisted recommendations | — | — | ✓ | ✓ |
| Governance and security | ||||
| Call recording and transcription | ✓ | ✓ | ✓ | ✓ |
| Governed audit logs | ✓ | ✓ | ✓ | ✓ |
| Encryption in transit and at rest | ✓ | ✓ | ✓ | ✓ |
| RBAC and SSO support | — | ✓ | ✓ | ✓ |
| Azure East Australia — data sovereignty | ✓ | ✓ | ✓ | ✓ |
| Dedicated deployment (own Azure tenant) | — | — | — | ✓ |
| Enhanced tenant isolation | — | — | — | ✓ |
| Support and onboarding | ||||
| Platform monitoring and issue resolution | ✓ | ✓ | ✓ | ✓ |
| Onboarding — conversation design and setup | ✓ | ✓ | ✓ | ✓ |
| Managed support included per month | Included | 5 hours | Priority | Custom SLA |
| Named account management | — | — | — | ✓ |
| Governance and compliance review support | — | — | — | ✓ |
How pricing works
Three components. One bill.
Platform fee
Monthly subscription
Based on the tier you choose. Covers the platform, the Insights Centre, managed support, and all platform infrastructure. Billed monthly in advance. No setup or onboarding fee.
AI voice + actions
Per-minute blended rate
One rate covers everything required to handle an interaction — telephony, speech recognition, speech synthesis, AI processing, orchestration, and downstream actions. No separate charges for any component. Billed monthly in arrears on actual usage.
Phone number
Dedicated inbound number
A dedicated inbound number provisioned for your use — local 03, 1300, or 1800. Nominal monthly cost confirmed during onboarding. One number included per deployment.
Across all tiers
Every Sophie tier includes:
- Australian data sovereignty — Azure East Australia
- Call recording and transcription
- Structured interaction summaries
- Governed audit logs
- Encryption in transit and at rest
- Platform managed and operated by Taidotech
- Conversation design and prompt management
- Sophie does not self-modify in production
Not sure which tier fits?
Tell us about your operation — the call types, the volume, the integration environment, and the governance requirements. We'll tell you honestly which tier makes sense and what deployment looks like for your context.